This Privacy Policy describes how CloudUcaas ("we", "our", or "us") handles information when you visit our website, request a demo, subscribe to broadcasting services, or communicate with us via Email, SMS, WhatsApp, or Fax channels.
We are committed to protecting your privacy and processing personal data responsibly in line with applicable laws, including the Digital Personal Data Protection Act, 2023, where applicable.
Last Updated: May 2026
1. Information We Collect
Information You Provide
When you contact us or use our services, we may collect:
- Name, company name, and job title
- Phone number, email address, and messaging identifiers
- Details about your broadcasting requirements (SMS, WhatsApp, Email, Fax)
- Account credentials and configuration data for platform access
- Support tickets, feedback, and correspondence
Information Collected Automatically
When you browse our website, we may automatically receive:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages viewed, session duration, and referral source
- Log data related to platform usage and API activity (for customers)
2. How We Use Your Information
We use personal information to:
- Provide Email, SMS, WhatsApp, and Fax broadcasting services
- Respond to enquiries and deliver customer support
- Configure accounts, routing, templates, and campaign delivery
- Improve platform performance, security, and user experience
- Send service-related notices, billing information, and product updates
- Comply with legal, regulatory, and telecom operator requirements
We do not sell your personal data to third parties for unrelated marketing purposes.
3. Broadcasting and Communications Data
When you use our broadcasting platform, message content, recipient lists, delivery logs, and delivery status may be processed solely to deliver your campaigns, maintain audit trails, and meet lawful retention obligations.
You are responsible for ensuring that recipient data is collected with proper consent and used in compliance with applicable telecom and marketing regulations.
4. Sharing and Disclosure
We may share information only when necessary:
- With telecom operators, gateway providers, and cloud infrastructure partners that help deliver messages
- With authorised employees and contractors under confidentiality obligations
- When required by law, court order, or government authority
- With your explicit consent for a specific purpose
5. Cookies and Similar Technologies
Our website may use cookies and local storage for essential functionality, preferences, and analytics. You can manage cookies through your browser settings. Disabling certain cookies may limit some website features and functionality.
6. Data Retention
We retain information for as long as necessary to provide services, resolve disputes, comply with legal obligations, and maintain business records. Retention periods may vary depending on the type of data and regulatory requirements.
7. Security
We implement reasonable administrative, technical, and organisational safeguards to protect your information. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on applicable law, you may have the right to request access, correction, deletion, or restriction of your personal data, and to withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the details provided below.
9. Third-Party Links
Our website may contain links to third-party websites, applications, social media platforms, or payment gateways. We are not responsible for the privacy practices or content of such third-party services.
10. Contact Us
CloudUcaas
30 N Gould St Ste R
Sheridan, WY 82801
Phone: +1 630 396 0967
Email:
marketing@clouducaas.com